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Request assistance from our experts for your NeosGuard X device.

To turn on the device, briefly press the button identified with the red handset until the battery LED (the first from the left) turns green and then turns off.

To turn off the device, you need to hold down the button identified with the red handset until the battery LED (the first from the left) changes from green to red.

The battery LED sequence will be this: by pressing the button with the red handset, the battery LED will turn green, then it will turn off and then it will turn red. At this point you can release the button, held down for the entire time, and the device will turn off after a few seconds.

Each indicator consists of 2 colored LEDs:

Red = device anomaly or alarm in progress

Green = indication of processes in progress

Battery status LED

1 Green flash per second —-> device charging.

Green LED steady on —-> battery charge level at 100%.

Red LED steady —-> battery charge level less than 10%, URGENTLY proceed with battery recharging.

2 Red flashes per second —-> battery charge level less than the set threshold level, by default at 20%. We recommend proceeding with battery recharging.

Gsm status LED

2 red flashes per second —-> device initialization

1 green flash per second —-> network search

2 green flashes per second —-> call in progress

Gps (Gnss) status LED

2 green flashes per second —-> gps signal acquired

1 green flash per second —-> gps signal search (satellites)

1 red flash per second —-> alarm in progress

The device has been designed and engineered to meet the highest safety standards. The NeosGuard X cannot know whether the call was answered by a person or, for example, by an answering machine or something else and will therefore continue to call the other numbers for the entire duration set as “Alarm duration” which in the default configuration is 600 seconds or until the person taking charge of the emergency request sends the device an SMS from their mobile phone with the following text:

psw:1234;termina

In this way the device will stop the cyclical calls. See also FAQ n.8

The device, if the message has been written correctly, will respond with a confirmation message.

To stop sending alarm SMS before the expiration set as “Alarm duration”, which in the default configuration is 600 sec., simply send the device an SMS from your mobile phone with the following text:

psw:1234;alarm off

In this way the device will stop sending alarm SMS to the set numbers.

The device, if the message has been written correctly, will respond with a confirmation message.

The device's location can be requested by sending the device an SMS message with the following text:

psw:1234;fix?

and the device will send, to the requester's mobile phone, an SMS message containing a Google-maps link with the last position stored in it.

Battery life depends on usage and configuration. For example, whether GPS is activated or not, or how many text messages or calls are made per day. It is good practice to charge it at the end of each shift in case of business use or in the evening before going to sleep, in case of home use.

Yes, it is possible to configure the device to send an SMS message to a maximum of 2 mobile numbers when the battery reaches 20% charge, or the level that has been set.

Yes, the device can receive calls from anyone who knows its telephone number and the user can answer the call by pressing the green handset button. The NeosGuard X device opens the communication after two rings and activates the speakerphone.

Of course, it is possible to ensure that the device receives calls and/or text messages only from authorized numbers by activating the authorization function during configuration.

Yes, you need to have a normal standard micro telephone SIM enabled for voice and SMS traffic.

There are many ways to stop cyclic calls, in addition to the method seen in point 4 of the FAQ

For all versions
During the conversation and/or the alarm call with the device, you can type the code #4231 on your phone's keypad, after which the call will automatically end. If by chance the call does not end, because the code has not been received correctly by the device, you must repeat the code #4231 on your phone's keypad. If this code is not typed, the device will behave normally based on the configurations performed. The code #4231, only for the Neosguard X PRO and ADVANCED versions, can also be changed by the user and customized when configuring the device.

Only for the Neosguard X PRO and ADVANCED versions is it also possible to stop cyclic calls, and the subsequent numbers set are not called, when you answer the emergency call and the conversation lasts longer than that set in the configuration (minimum default conversation time is 30 seconds). The device will stop the cyclic calls, having considered the conversation as valid. Otherwise the device will not consider it valid, and will continue to call the numbers set during configuration.

If the device, after having stopped the alarm, is still in the alarm mode that generated it, it will behave as if it were a new alarm and will restart the alarm in the set alarm mode. It is possible to delay the activation of the new alarm through the configuration in the <> menu. By activating this function, the new alarm will not be regenerated, in the set modes, until the time set for the new enabling has elapsed, by default it has been set to 300 seconds. Naturally, if a new alarm function were to be generated in the meantime, it will be regularly executed.

Yes, I can do it with a simple sms. With this sms command you can request the status of the device. Request sms message:

psw:1234;inf?

and the device will respond with a message with the requested data:

DEVICE STATUS! NAME:NEOSGUARD;DATE AND TIME:07.10.2019 – 09:15:36; BATT:XXX;GSMLVL:XXX:CHARGING: Ext Power; GPS:Active;Sat.Vis:x

In the message you will have the following information:

Name: indicates the name of the device which by default is NeosGuard

Date and time: indicates the date and time stored by the device inside it

GSMLvl: indicates the level of GSM telephone signal

Batt: Indicates the level of battery charge

Charging: if the device is charging, and therefore connected to the power supply you will have Ext Power, if instead it is not charging you will have written: NO

Imei: indicates the IMEI code of the device

GPS: Active or Deactivated

Sat.Vis.: indicates the number of visible satellites, if you have 0 as a value, it indicates that at the moment there is no satellite coverage, and therefore it could be
inside a building

Yes, the return of the device is accepted within 30 days from the order confirmation date. For information, you can contact us at info@neossistemi.it

Surely if this happens, you will notice that the gps led will flash red, and it means that the device is in alarm mode, and has activated the configured alarm sequence. The device when in alarm does not accept any command on the keyboard.

This event of the Gsm led flashing red occurs only when the device is turned on. When turned on, the Gsm led flashes red, then starts flashing green, and then turns off. When the Gsm led turns off, the device is ready for use.

If after several seconds from turning on the Gsm led continues to flash red, you must check some things, as the device has an anomalous behavior:

Is the sim present in the device? Check

Is the inserted sim of the required type? It must be a micro sim

Has the sima been correctly inserted as reported in the instructions and as also drawn on the case of the device next to where it should be inserted? Attention! When inserted, the sim should make a click and remain inserted, and the relative cut of the same should be visible on the outside

Have you removed the sim pin? Check by putting the sim inside a cell phone for the presence of a possible pin and remove it if necessary.

The Ble sensors, supplied and configured by Neos Sistemi, are used to locate people inside buildings, if they are large and/or located on multiple floors.

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