FAQs

How to turn on NeosGuard?

To turn on the device, briefly press the button identified with the red handset until the battery LED (the first from the left) turns green and then turns off.

Is a SIM card needed for this to work?

Yes, you need to have a normal standard micro telephone SIM enabled for voice and SMS traffic.

What are Ble sensors used for?

The Ble sensors, supplied and configured by Neos Sistemi, are used to locate people inside buildings, if they are large and/or located on multiple floors.

What happens if after the alarm has stopped, the device is still in the alarm mode (man down alarm, no movement alarm) that generated the calls and/or text messages?

If the device, after having stopped the alarm, is still in the alarm mode that generated it, it will behave as if it were a new alarm and will restart the alarm in the set alarm mode. It is possible to delay the activation of the new alarm through the configuration in the <> menu. By activating this function, the new alarm will not be regenerated, in the set modes, until the time set for the new enabling has elapsed, by default it has been set to 300 seconds. Naturally, if a new alarm function were to be generated in the meantime, it will be regularly executed.

Why does the device keep calling other numbers even when I answer the alarm call?

The device has been designed and engineered to meet the highest safety standards. The NeosGuard X cannot know whether the call was answered by a person or, for example, by an answering machine or something else and will therefore continue to call the other numbers for the entire duration set as “Alarm duration” which in the default configuration is 600 seconds or until the person taking charge of the emergency request sends the device an SMS from their mobile phone with the following text:

psw:1234;termina

In this way the device will stop the cyclical calls. See also FAQ n.8

The device, if the message has been written correctly, will respond with a confirmation message.

Why does the GSM LED (central LED) always flash red?

This event of the Gsm led flashing red occurs only when the device is turned on. When turned on, the Gsm led flashes red, then starts flashing green, and then turns off. When the Gsm led turns off, the device is ready for use.

If after several seconds from turning on the Gsm led continues to flash red, you must check some things, as the device has an anomalous behavior:

Is the sim present in the device? Check

Is the inserted sim of the required type? It must be a micro sim

Has the sima been correctly inserted as reported in the instructions and as also drawn on the case of the device next to where it should be inserted? Attention! When inserted, the sim should make a click and remain inserted, and the relative cut of the same should be visible on the outside

Have you removed the sim pin? Check by putting the sim inside a cell phone for the presence of a possible pin and remove it if necessary.

Why doesn’t the device turn off if I press the red button?

Surely if this happens, you will notice that the gps led will flash red, and it means that the device is in alarm mode, and has activated the configured alarm sequence. The device when in alarm does not accept any command on the keyboard.