How to turn on NeosGuard?
To turn on the device, briefly press the button identified with the red handset until the battery LED (the first from the left) turns green and then turns off.
How to turn off the device?
To turn off the device, you need to hold down the button identified with the red handset until the battery LED (the first from the left) changes from green to red.
The battery LED sequence will be this: by pressing the button with the red handset, the battery LED will turn green, then it will turn off and then it will turn red. At this point you can release the button, held down for the entire time, and the device will turn off after a few seconds.
Device LED Meaning
Each indicator consists of 2 colored LEDs:
Red = device anomaly or alarm in progress
Green = indication of processes in progress
Battery status LED
1 Green flash per second —-> device charging.
Green LED steady on —-> battery charge level at 100%.
Red LED steady —-> battery charge level less than 10%, URGENTLY proceed with battery recharging.
2 Red flashes per second —-> battery charge level less than the set threshold level, by default at 20%. We recommend proceeding with battery recharging.
Gsm status LED
2 red flashes per second —-> device initialization
1 green flash per second —-> network search
2 green flashes per second —-> call in progress
Gps (Gnss) status LED
2 green flashes per second —-> gps signal acquired
1 green flash per second —-> gps signal search (satellites)
1 red flash per second —-> alarm in progress
Why does the device keep calling other numbers even when I answer the alarm call?
The device has been designed and engineered to meet the highest safety standards. The NeosGuard X cannot know whether the call was answered by a person or, for example, by an answering machine or something else and will therefore continue to call the other numbers for the entire duration set as “Alarm duration” which in the default configuration is 600 seconds or until the person taking charge of the emergency request sends the device an SMS from their mobile phone with the following text:
psw:1234;termina
In this way the device will stop the cyclical calls. See also FAQ n.8
The device, if the message has been written correctly, will respond with a confirmation message.
How do I stop the alarm SMS that NeosGuard X sends to the set numbers?
To stop sending alarm SMS before the expiration set as “Alarm duration”, which in the default configuration is 600 sec., simply send the device an SMS from your mobile phone with the following text:
psw:1234;alarm off
In this way the device will stop sending alarm SMS to the set numbers.
The device, if the message has been written correctly, will respond with a confirmation message.
How do I request the location of the NeosGuard X device?
The device's location can be requested by sending the device an SMS message with the following text:
psw:1234;fix?
and the device will send, to the requester's mobile phone, an SMS message containing a Google-maps link with the last position stored in it.
How long does the NeosGuard X battery last?
Battery life depends on usage and configuration. For example, whether GPS is activated or not, or how many text messages or calls are made per day. It is good practice to charge it at the end of each shift in case of business use or in the evening before going to sleep, in case of home use.
Can I know when my battery is running low?
Yes, it is possible to configure the device to send an SMS message to a maximum of 2 mobile numbers when the battery reaches 20% charge, or the level that has been set.
Can the NeosGuard X receive calls?
Yes, the device can receive calls from anyone who knows its telephone number and the user can answer the call by pressing the green handset button. The NeosGuard X device opens the communication after two rings and activates the speakerphone.
Of course, it is possible to ensure that the device receives calls and/or text messages only from authorized numbers by activating the authorization function during configuration.
Is a SIM card needed for this to work?
Yes, you need to have a normal standard micro telephone SIM enabled for voice and SMS traffic.
